The Office of Organizational Development oversees
strategic planning, organizational change, operation
effectiveness, performance measurement and
systems design. Areas of focus include workforce
performance, customer engagement, financial
sustainability, improvement and innovation, and
growth of knowledge and expertise.
As part of the office, improvement events focusing
on operations are held to increase the efficiency
and effectiveness of operations and services. These
include applying improvement concepts to redesign
processes; collecting and analyzing data; and
training, education and leadership.