Water from 70 Iowa beaches is tested by SHL, with orders coordinated by Client Services.
The Client Services section consists of support services that relate to customer service. The staff members work in the areas of data entry, customer service contact and, in Ankeny, Central Services.
Also part of Client Services are Central Accessioning (receives and processes clinical and environmental samples); Glassware Wash (cleans and sterilizes glass equipment); and Media Prep (prepares sterile material used to help identify bacteria and viruses). This section also completes data entry for clinical and environmental samples that are delivered by clients.
The section oversees kit orders and results for Iowa DNR projects that occur from spring to fall to ensure supplies and support are provided.
HIGHLIGHTS
- Organized orders for the IDNR summer beach program for 70 beaches conducted at five different times during the summer.
- Participated in the transition of Maternal Screening from the legacy system to OpenELIS.
- Accessioned an average of 12,000 specimens monthly.
